Identity & membership
Use an agreed sign-in service and explicitly assign each person to the correct client and role. An email domain alone would not grant access.
← Trust & Security CentreHelpful guidance.
COMPUREP Digital Concierge / Data explanation
Helpful guidance.
Clear data boundaries.
Understand the public experience you can use today, and how a future authenticated digital concierge would differ.
How the public concierge works
Choose whether to connect
Selecting Ask COMPUREP loads and connects to the tawk.to chat service, which presents its consent notice. Opening chat does not send a message. Once loaded, the service receives your technical session and browsing information and can use cookies or local storage to operate the chat. Authorised COMPUREP staff can see active chat sessions and pages viewed while connected to offer relevant assistance. Browsing this website without selecting Ask COMPUREP does not load tawk.to.
Ask about COMPUREP and general support
The AI Digital Concierge uses tawk.to AI Assist and approved public COMPUREP information. Messages and conversation context are processed by tawk.to and its AI service providers. AI can make mistakes; a team member must confirm advice, pricing and work on your systems.
Share contact details only if you want to
You can ask general questions without providing a name, email address or telephone number. If you want a follow-up, share only the business contact details and service information needed for a response. The COMPUREP team can review saved conversations and contact requests. A follow-up request does not authorise unrelated marketing.
Understand where the conversation goes
tawk.to uses infrastructure in the United States and subprocessors for chat and AI processing. Keagan reviews transcripts monthly to delete chats older than 90 days, subject to ongoing requests or lawful recordkeeping needs. Deletion happens at the review, not automatically on day 90. End chat and disconnect closes the connection but does not delete transcripts or cookies. Contact Keagan about access, correction or deletion; provider backups and lawful retention obligations may affect removal.
The guided service finder remains available without chat. Its priority and team-size selections stay in the current page and are not sent to tawk.to. Read the Privacy Notice for provider, retention and contact details.
What to leave out of a question
Do not enter passwords, access tokens, authentication codes, confidential client records, health information or other sensitive personal information. Use an approved support channel when a case requires private details.
A future authenticated digital concierge
“Authenticated” means that a person has signed in and their identity has been verified through an agreed identity service. Authentication alone does not establish which client organisation or records that person may access.
This website does not currently provide an authenticated concierge. The client access hub links to the existing support portal; its account and access arrangements remain separate.
Before introducing a concierge that can use client information, the design would need to establish these controls and disclosures:
Permission for every record
Check access on the server for each request, limit connected systems to the required permissions and isolate each client’s information.
Purpose, providers & retention
Disclose which information is used, which providers receive it, applicable locations and safeguards, retention periods and how to exercise rights.
Review & human oversight
Define permitted actions, explicit confirmation for changes, appropriate audit records, escalation routes and a way to reach a person.
These are requirements for a future design, not a description of features connected to this website today.
Advice, decisions and people
Automated suggestions can be incomplete or wrong. They are starting points for a conversation, not binding quotes, contractual commitments, security determinations or legal advice. A person should confirm licensing, scope, suitability and any action affecting a real environment.
Contact Keagan Booysen, our Information Officer, at keagan@compurep.co.za about privacy. For an active support issue, use the client access hub.
