COMPUREP / Your next step
Open your existing service portal, get help with your account, or plan what comes next. Start in the right place.
Welcome back.Your existing logins and support arrangements continue. There is no extra website account to create here.
Existing client accessContinue to your existing support portal to log a request or follow up on a ticket.
For clients with an existing support login
Open support portal (external site, opens in a new tab)Use your existing sign-in. Account recovery happens in the support portal.
Existing client accessOpen your COMPUREP phone-system portal using the access already arranged for your business.
For clients with an existing CloudPBX login
Open CloudPBX portal (external site, opens in a new tab)The options you can view or change depend on your existing permissions.
Client Portal & Support
Your managed endpoint agent needs to be assigned to the correct organisation and device group. Our team confirms the setup and access arrangements before installation.
Available today
Use your existing support login to raise or follow up on a ticket and read available knowledge-base articles. Your current access arrangements continue.
Open the service desk (external site, opens in a new tab)Onboarding with our team
Tell us which business and devices need support. We confirm the agreed service, permissions and organisation-specific installer for each supported operating system.
Request endpoint onboardingSelf-service agent downloads, private report downloads and custom rate cards are planned for the Client Portal. For now, confirm access and service details with our team. Email links open a draft for you to review and send.
Explore Proactive IT CareHelp for your working day
Log a request with our Service Desk, then use the COMPUREP-branded TeamViewer Host to let our engineers assist with your authorised support session. New and existing clients are welcome.
No separate tool-access subscription at present. Engineer support is billed in 30-minute intervals, subject to your agreed rate and existing support cover. A stable internet connection, compatible device and agreed access are required. Availability is confirmed by the Service Desk.
A person behind your technology
Use your agreed support channel for an active issue. These shortcuts help you prepare a request or arrange service access.
Help & access
Need help with sign-in, an existing licence or a change for your team? Include the affected service and your company name.
Ask for Microsoft 365 help
Help & access
Ask about your website, domain, email hosting or access arrangements. Include the domain name and the change you need.
Ask for hosting assistance
Help & access
Request a backup review or help with recovery. Tell us which system is affected and the approximate date you need to recover.
Ask for backup assistance
Help & access
Plan a new starter, a leaver, a device change or a repair. Give the service desk the timing and the work affected so the next step can be agreed.
Prepare a service requestA consistent finish to business email
COMPUREP centrally manages your agreed signature branding alongside Microsoft 365. Monthly licensing, with design, setup and deployment quoted separately.
A useful request starts with the essentials. Include your company name, the service affected and any existing reference. Keep passwords, verification codes and recovery keys out of your message. Email shortcuts open a draft for you to review and send.
Keep the details together
For an invoice, statement or account query, contact Billing & Accounts with your company name and account or invoice reference.
Email Billing & Accounts