This notice explains COMPUREP’s public website and direct contact channels. The sections describing wider client services are a draft framework for review, not adopted service policies or a statement of compliance certification. The company details and Information Officer contact have been confirmed by COMPUREP.
Clear information is part of a trusted IT relationship. This notice describes the website features available today. The wider service-processing sections remain a draft framework to be checked against the actual arrangements for Microsoft Cloud, Cybersecurity and IT Operations services.
- Legal entity
- COMPUREP - COMPUTER SPECIALISTS CC
- Registration
- 1995/034469/23
- Information Officer contact
- Keagan Booysen · IT Solutions Lead
- Telephone
- +27 87 012 5296
Who we are and who to contact
COMPUREP is the trading identity of COMPUREP - COMPUTER SPECIALISTS CC, registration number 1995/034469/23. Our office is at 13 Bruton Road, Bryanston Ridge Office Park, Bryanston, Sandton, Gauteng, South Africa.
Our nominated Information Officer contact is Keagan Booysen, IT Solutions Lead. Email keagan@compurep.co.za or call +27 87 012 5296 for privacy questions or to request assistance exercising your rights. This contact designation does not claim Information Officer registration or adoption of the wider service-policy framework.
What this website does today
This website provides company information, service guidance and an enquiry planner. It does not provide customer account sign-in, submit enquiries, accept file uploads or take payments. Your service selections remain in the current browser page. Downloading a brief saves a file to your device; it does not send it to COMPUREP.
COMPUREP has not enabled advertising trackers or audience analytics in this website application. The guided Digital Concierge does not send your selections to an AI provider or save them in persistent browser storage. Browser features and external email, telephone, review and support services handle information through their own systems.
If you email or telephone COMPUREP, we use the contact details and information you provide to respond and arrange the requested service. Please share only what is needed for your enquiry; do not send passwords or authentication codes.
Microsoft Azure hosts this website. Your browser sends technical information such as your IP address, requested page, browser details and request time. Hosting and security systems may process and retain operational records to deliver and protect the site. This is not a promise of anonymous browsing, zero logging or exclusively South African processing. Contact Keagan for questions about hosting and website information.
| Feature | Current handling |
|---|---|
| Guided Digital Concierge | Your priority and team-size choices are used in the current browser page. They are not sent to an AI provider or saved in persistent browser storage. Reloading resets them. |
| Service showcases | Selections reveal public service information. No customer records or account permissions are involved. |
| Enquiry planner | A text brief is generated in your browser. Downloading saves a file on your device; it does not send an enquiry to COMPUREP. You choose whether to share it. |
| Client access hub | Links take you to the existing external support portal or an agreed contact channel. This website does not authenticate you to that portal or retrieve your tickets. |
| Email and telephone links | Links open your chosen application. The information you provide and associated communication details are handled through the relevant email, telephone or support systems. |
Digital Concierge and AI information
The Digital Concierge currently works in guided mode. An AI provider has not been connected. It cannot access your Microsoft 365 tenant, devices, invoices, support tickets or other private customer information, and it cannot change systems or approve access.
If an AI provider is enabled later, the question form identifies the configured provider before submission. Each request sends one question with approved public COMPUREP service information. Previous questions are not sent as conversation history. The application does not persist question or answer content and requests that the provider not store response state. That setting does not mean zero provider retention: provider processing, security logging and retention arrangements must be disclosed and reviewed before activation.
Do not put passwords, access tokens, authentication codes, confidential documents, personal records or sensitive client details into a public question. Service guidance is informational; a COMPUREP team member confirms advice and scope before any engagement. An authenticated concierge would be a separate capability with its own access and data controls.
Draft framework for wider business services
The following is the proposed business-processing framework for review. The precise records, systems, retention periods and suppliers must be checked against COMPUREP’s operational inventory and each service agreement. It is not a statement that all of these records are collected by this website.
| Relationship or service | Information and purpose to confirm |
|---|---|
| Prospective clients and business contacts | Names, work contact details, organisation and service requirements to answer enquiries, prepare proposals and arrange discussions. |
| Client administration | Authorised contacts, agreements, billing and procurement records to manage the commercial relationship and meet applicable obligations. |
| IT support and managed services | Authorised user, asset, device, licence and service-ticket information needed to investigate issues and perform agreed work. |
| Cloud, security and IT operations | Access, configuration, diagnostic and incident information appropriate to the authorised task. Client content is only within scope where the agreement and instructions permit it. |
| Hosted voice | Account and service records and, where recording is enabled under an agreed arrangement, recordings and related call information. Notice, access and retention responsibilities must be agreed. |
| Employees, applicants and suppliers | Relevant employment, recruitment, supplier and payment records, covered by the applicable relationship and any additional notice. |
Our role, purpose and lawful processing
COMPUREP determines the handling of its own business administration and contact records as a responsible party. Where a client determines why and how its information is processed and instructs COMPUREP to provide a service, COMPUREP may act as an operator. The agreement should identify those roles, instructions, confidentiality, safeguards and incident responsibilities. A client’s own privacy notice remains relevant to its information.
The proposed policy is to use only information needed for a stated purpose and an applicable lawful basis, such as a requested contractual step, contract performance, a legal obligation, a justified legitimate interest or consent where required. Enquiring about a service does not by itself constitute consent to unrelated marketing. If information is required to perform a task or by law, that requirement and the effect of not providing it should be explained when it is collected.
Sharing and international processing
Depending on the agreed service, relevant recipients may include authorised COMPUREP personnel, client representatives, contracted cloud or software providers, support and communications providers, professional advisers and authorities where disclosure is legally required. The actual recipient inventory and processing arrangements are still to be confirmed. This draft does not authorise unrestricted sharing or the sale of personal information.
Remote support and cloud services can involve processing outside South Africa. The countries, suppliers and safeguards must be identified for the relevant service. Transfers require an applicable POPIA section 72 basis, such as adequate protections under law or a binding agreement, or another permitted ground. This is not a promise that every workload stays in South Africa or that all overseas destinations provide equivalent protection.
Retention, security and incidents
The proposed retention approach is to keep identifiable information only for the service purpose and applicable legal, contractual or defensible recordkeeping needs, then securely delete, destroy or de-identify it as appropriate. Actual periods must be recorded by category, including backups, tickets and voice recordings; no uniform retention period has been approved in this draft.
The security framework for adoption includes controlled access, confidentiality, appropriate authentication, secure handling, maintenance, recovery arrangements and incident escalation proportionate to the information and service. The implementation and evidence for each control must be verified. No website or policy can promise that an incident will never occur.
For a suspected compromise involving COMPUREP services, use your agreed support channel promptly. For personal-information concerns, contact the Information Officer. Where COMPUREP acts as an operator, affected client notification and assistance must follow the law and agreed responsibilities. Statutory regulator and data-subject notifications depend on the applicable role and law; POPIA uses an as-soon-as-reasonably-possible standard, not a universal 72-hour deadline.
Your choices and privacy rights
You may contact the Information Officer to ask about information held about you, request access or correction, object where permitted, withdraw consent for consent-based processing, or request deletion where information is inaccurate, unlawfully held or no longer authorised for retention. These rights are subject to the applicable law; a request does not automatically override a lawful retention requirement or another person’s rights.
Please explain your request and provide a safe contact route. We may need proportionate identity or representative-authority verification before disclosing or changing records. Do not send identity documents or credentials with an initial enquiry unless a verified process requires them. Where a client controls the information, we may need to refer or coordinate the request with that client.
POPIA objections and correction or deletion requests can be made through an accessible channel; they do not all require a PAIA records-access form. Contact Keagan by email or telephone for assistance. The PAIA Manual explains the separate formal records-access procedure and any applicable fees.
Clients outside South Africa
EU GDPR and UK GDPR are separate legal frameworks. Their application depends on the relevant establishment, services, individuals and processing activities. Serving an international organisation does not mean that every COMPUREP activity falls under every overseas law. Requirements for the relevant engagement, including processor terms, transfer safeguards and any representative obligations, must be assessed before the processing begins.
Where EU or UK GDPR applies, additional rights and notice requirements may apply, including restriction, portability and supervisory-authority complaints. The engagement-specific notice should identify the controller, legal bases, recipients, retention criteria, relevant rights and international-transfer arrangements. This draft makes no claim of GDPR certification or a blanket finding of compliance.
Complaints and policy changes
Contact Keagan if you have a concern or need help understanding this policy. You may also complain to the Information Regulator without first obtaining COMPUREP’s permission. The current POPIA complaints address is POPIAComplaints@inforegulator.org.za; the Regulator’s complaints page explains its form and process.
Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Telephone: 010 023 5200 or 0800 017 160. General enquiries: enquiries@inforegulator.org.za.
This website notice was prepared on 10 October 2026. Its wider service-policy sections remain review drafts; this date is not their effective adoption date. The notice must be updated to reflect changes to website hosting, forms, analytics, AI providers or authenticated services when those features change.
Official references
Sources checked on 10 October 2026. These links provide the legislation and regulatory guidance used when preparing this document; they are not endorsements of COMPUREP.
Need help with a request?
Contact Keagan Booysen at keagan@compurep.co.za. Please start with a description of your enquiry and avoid including confidential records or credentials.
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