This notice explains COMPUREP’s public website and direct contact channels. The sections describing wider client services are a draft framework for review, not adopted service policies or a statement of compliance certification. The company details and Information Officer contact have been confirmed by COMPUREP.
Clear information is part of a trusted IT relationship. This notice describes the website features available today. The wider service-processing sections remain a draft framework to be checked against the actual arrangements for Microsoft Cloud, Cybersecurity and IT Operations services.
- Legal entity
- COMPUREP - COMPUTER SPECIALISTS CC
- Registration
- 1995/034469/23
- Information Officer contact
- Keagan Booysen · IT Solutions Lead
- Telephone
- +27 87 012 5296
Who we are and who to contact
COMPUREP is the trading identity of COMPUREP - COMPUTER SPECIALISTS CC, registration number 1995/034469/23. Our office is at 13 Bruton Road, Bryanston Ridge Office Park, Bryanston, Sandton, Gauteng, South Africa.
Our nominated Information Officer contact is Keagan Booysen, IT Solutions Lead. Email keagan@compurep.co.za or call +27 87 012 5296 for privacy questions or to request assistance exercising your rights. This contact designation does not claim Information Officer registration or adoption of the wider service-policy framework.
What this website does today
This website provides company information, a guided service finder, planning tools, a product catalogue, a quote builder and optional managed chat. Client access links open existing service portals; this website does not sign you in or retrieve your customer records. It does not take payments or submit quote requests automatically. Downloading a brief saves a file to your device; you choose whether to email it to COMPUREP. Messages you submit in managed chat are sent to the chat service and available to COMPUREP.
COMPUREP has not enabled separate advertising trackers or audience analytics tools in this website application. Selecting Ask COMPUREP loads and connects to the optional tawk.to chat service, which presents its consent notice. Opening chat does not send a message. Once loaded, the service receives technical connection and browsing information and may use cookies or local storage to operate the session. Authorised COMPUREP staff can see active chat sessions and pages viewed while connected so they can offer relevant assistance. Browsing this website without selecting Ask COMPUREP does not load tawk.to. External email, telephone, review and support services use their own systems.
If you email or telephone COMPUREP, we use the contact details and information you provide to respond and arrange the requested service. Please share only what is needed for your enquiry; do not send passwords or authentication codes.
Microsoft Azure hosts this website. Your browser sends technical information such as your IP address, requested page, browser details and request time. Hosting and security systems may process and retain operational records to deliver and protect the site. This is not a promise of anonymous browsing, zero logging or exclusively South African processing. Contact Keagan for questions about hosting and website information.
| Feature | Current handling |
|---|---|
| Guided Digital Concierge | Your priority and team-size choices are used in the current browser page. They are not sent to an AI provider or saved in persistent browser storage. Reloading resets them. |
| Service showcases | Selections reveal public service information. No customer records or account permissions are involved. |
| Enquiry planner | A text brief is generated in your browser. Downloading saves a file on your device; it does not send an enquiry to COMPUREP. You choose whether to share it. |
| IT Risk & Readiness Check and IT Budget Calculator | Answers, selections and calculations are processed in the current browser page. These tools do not submit your answers or budget to COMPUREP or save them to persistent browser storage. Reloading clears the session. Downloading or printing creates your own copy; you choose whether to share it. Opening a contact link does not submit the report. |
| Practical guides and checklists | Guides are available without registration. Downloading a PDF requests a public file from this website; normal hosting and security connection records may apply. Any notes you write on your downloaded or printed copy are not sent to COMPUREP by this website. |
| Store quote basket and comparison | Your browser stores selected public product IDs, quantities, licence preferences and comparison IDs so your shortlist survives a page reload. These selections are not sent as a quote request to COMPUREP. Remove items or clear the basket to clear those selections; remove comparison items separately. Configuration preferences and quote notes stay only in the current page and are not saved in persistent browser storage. Downloading or copying a brief creates your own copy. Opening an email draft does not send it; you decide whether to send it through your email service. |
| Client access hub | Links take you to existing external support or CloudPBX portals and agreed contact channels. This website does not authenticate you to those portals or retrieve customer records. |
| Email and telephone links | Links open your chosen application. The information you provide and associated communication details are handled through the relevant email, telephone or support systems. |
| Optional managed chat | After you select Ask COMPUREP, tawk.to receives technical session information. It processes messages, conversation context and contact details you choose to supply when you use chat. COMPUREP can access saved transcripts to answer enquiries and follow up. Contact details are voluntary. |
Digital Concierge and AI information
The optional COMPUREP AI Digital Concierge uses tawk.to AI Assist for public service and general support questions. Approved public COMPUREP information supports its answers. Your messages and conversation context are processed by tawk.to and its AI service providers. COMPUREP personnel can review saved conversations and contact requests. AI can make mistakes; a person must confirm advice, quotations and work affecting a real environment.
Select Ask COMPUREP to connect and review the chat service’s consent notice. Opening chat does not send a message. You may ask general questions without supplying contact details. If you want a follow-up, provide only the name, work email or telephone number and service information needed to respond. Supplying those details does not subscribe you to unrelated marketing. Use End chat and disconnect to close the connection. This does not delete a saved transcript or previously set cookies.
The public chat does not authenticate you to a client account, read your Microsoft 365 tenant, devices, invoices or existing support tickets, or authorise system changes. Do not send passwords, access tokens, authentication codes, confidential records or sensitive client information. Use the client access hub or an agreed support channel when a case requires private details.
Draft framework for wider business services
The following is the proposed business-processing framework for review. The precise records, systems, retention periods and suppliers must be checked against COMPUREP’s operational inventory and each service agreement. It is not a statement that all of these records are collected by this website.
| Relationship or service | Information and purpose to confirm |
|---|---|
| Prospective clients and business contacts | Names, work contact details, organisation and service requirements to answer enquiries, prepare proposals and arrange discussions. |
| Client administration | Authorised contacts, agreements, billing and procurement records to manage the commercial relationship and meet applicable obligations. |
| IT support and managed services | Authorised user, asset, device, licence and service-ticket information needed to investigate issues and perform agreed work. |
| Cloud, security and IT operations | Access, configuration, diagnostic and incident information appropriate to the authorised task. Client content is only within scope where the agreement and instructions permit it. |
| Hosted voice | Account and service records and, where recording is enabled under an agreed arrangement, recordings and related call information. Notice, access and retention responsibilities must be agreed. |
| Employees, applicants and suppliers | Relevant employment, recruitment, supplier and payment records, covered by the applicable relationship and any additional notice. |
Our role, purpose and lawful processing
COMPUREP determines the handling of its own business administration and contact records as a responsible party. Where a client determines why and how its information is processed and instructs COMPUREP to provide a service, COMPUREP may act as an operator. The agreement should identify those roles, instructions, confidentiality, safeguards and incident responsibilities. A client’s own privacy notice remains relevant to its information.
The proposed policy is to use only information needed for a stated purpose and an applicable lawful basis, such as a requested contractual step, contract performance, a legal obligation, a justified legitimate interest or consent where required. Enquiring about a service does not by itself constitute consent to unrelated marketing. If information is required to perform a task or by law, that requirement and the effect of not providing it should be explained when it is collected.
Sharing and international processing
For optional website chat, tawk.to processes conversation and session information using infrastructure in the United States. Its listed subprocessors include Google Cloud, OpenAI and Pinecone. Chat information can therefore be processed outside South Africa. COMPUREP uses the service to answer service enquiries, provide assistance during active chat sessions, maintain transcripts, review service quality and follow up on requests. The provider’s current data-processing terms and subprocessor information apply alongside this notice.
When a chat starts, tawk.to sends an event to this website. The website keeps only the chat reference, time and delivery status in dedicated Microsoft Azure storage in South Africa. Azure Communication Services processes a notification email to Keagan in Europe. That email contains a chat reference and inbox link, without message text or visitor contact details. Successfully sent notification records are removed after seven days; pending or failed notifications remain until resolved. Chat transcripts follow the separate retention policy below.
Depending on the agreed service, relevant recipients may include authorised COMPUREP personnel, client representatives, contracted cloud or software providers, support and communications providers, professional advisers and authorities where disclosure is legally required. The actual recipient inventory and processing arrangements are still to be confirmed. This draft does not authorise unrestricted sharing or the sale of personal information.
Remote support and cloud services can involve processing outside South Africa. The countries, suppliers and safeguards must be identified for the relevant service. Transfers require an applicable POPIA section 72 basis, such as adequate protections under law or a binding agreement, or another permitted ground. This is not a promise that every workload stays in South Africa or that all overseas destinations provide equivalent protection.
Retention, security and incidents
COMPUREP’s retention policy is for Keagan to review chat transcripts monthly and delete chats older than 90 days, unless a record is still needed for an ongoing request or lawful recordkeeping. Deletion takes place during the monthly review, not automatically on day 90. Necessary follow-up records kept in an authorised COMPUREP system follow that system’s retention arrangements. Ending or disconnecting a chat does not erase it. The provider describes 90-day backups and may retain information where required by law. Contact Keagan at keagan@compurep.co.za to request access, correction or deletion; applicable recordkeeping obligations may affect a request.
The proposed retention approach is to keep identifiable information only for the service purpose and applicable legal, contractual or defensible recordkeeping needs, then securely delete, destroy or de-identify it as appropriate. Actual periods must be recorded by category, including backups, tickets and voice recordings; no uniform retention period has been approved in this draft.
The security framework for adoption includes controlled access, confidentiality, appropriate authentication, secure handling, maintenance, recovery arrangements and incident escalation proportionate to the information and service. The implementation and evidence for each control must be verified. No website or policy can promise that an incident will never occur.
For a suspected compromise involving COMPUREP services, use your agreed support channel promptly. For personal-information concerns, contact the Information Officer. Where COMPUREP acts as an operator, affected client notification and assistance must follow the law and agreed responsibilities. Statutory regulator and data-subject notifications depend on the applicable role and law; POPIA uses an as-soon-as-reasonably-possible standard, not a universal 72-hour deadline.
Your choices and privacy rights
You may contact the Information Officer to ask about information held about you, request access or correction, object where permitted, withdraw consent for consent-based processing, or request deletion where information is inaccurate, unlawfully held or no longer authorised for retention. These rights are subject to the applicable law; a request does not automatically override a lawful retention requirement or another person’s rights.
Please explain your request and provide a safe contact route. We may need proportionate identity or representative-authority verification before disclosing or changing records. Do not send identity documents or credentials with an initial enquiry unless a verified process requires them. Where a client controls the information, we may need to refer or coordinate the request with that client.
POPIA objections and correction or deletion requests can be made through an accessible channel; they do not all require a PAIA records-access form. Contact Keagan by email or telephone for assistance. The PAIA Manual explains the separate formal records-access procedure and any applicable fees.
Clients outside South Africa
EU GDPR and UK GDPR are separate legal frameworks. Their application depends on the relevant establishment, services, individuals and processing activities. Serving an international organisation does not mean that every COMPUREP activity falls under every overseas law. Requirements for the relevant engagement, including processor terms, transfer safeguards and any representative obligations, must be assessed before the processing begins.
Where EU or UK GDPR applies, additional rights and notice requirements may apply, including restriction, portability and supervisory-authority complaints. The engagement-specific notice should identify the controller, legal bases, recipients, retention criteria, relevant rights and international-transfer arrangements. This draft makes no claim of GDPR certification or a blanket finding of compliance.
Complaints and policy changes
Contact Keagan if you have a concern or need help understanding this policy. You may also complain to the Information Regulator without first obtaining COMPUREP’s permission. The current POPIA complaints address is POPIAComplaints@inforegulator.org.za; the Regulator’s complaints page explains its form and process.
Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Telephone: 010 023 5200 or 0800 017 160. General enquiries: enquiries@inforegulator.org.za.
This website notice was prepared on 10 October 2026. Its wider service-policy sections remain review drafts; this date is not their effective adoption date. The notice must be updated to reflect changes to website hosting, forms, analytics, AI providers or authenticated services when those features change.
Official references
Sources checked on 10 October 2026. These links provide the legislation and regulatory guidance used when preparing this document; they are not endorsements of COMPUREP.
Need help with a request?
Contact Keagan Booysen at keagan@compurep.co.za. Please start with a description of your enquiry and avoid including confidential records or credentials.
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