Client IT Support Service Desk
Help starts with
a clear picture.
Already a COMPUREP client? Access the support portal or use the channel provided in your existing service arrangements.
Visit your client access hub →
Open support portal (external site, opens in a new tab)Before you get in touch
A few details help move things forward.
- Describe the issue. Explain what you expected and what happened instead.
- Note who is affected. Include the affected device or application and whether others have the same issue.
- Record when it started. Mention recent changes and the steps that reproduce the problem.
- Explain the impact. Let your support contact know which work is affected.
Never include passwords, authentication codes or other secrets in a support request. Check screenshots for sensitive information before sharing them through your approved channel.
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