Managed IT plans
From everyday IT support to wider infrastructure oversight, choose the level of involvement your business needs.
Compare the plansThree levels of involvement
A starting point for the conversation. Your proposal confirms the people, systems and responsibilities covered.
For small teams
Managed IT
A dependable support foundation for the devices and everyday IT your team relies on.
Minimum 5 users
Your support foundation
Day-to-day support, maintenance and visibility.
Discuss EssentialFor growing businesses
Managed IT
Broader administration, scheduled onsite time and regular advice as your business grows.
Minimum 10 users
Everything in Essential, plus
More hands-on involvement in your environment.
Discuss ProfessionalFor complex estates
Managed IT
Wider infrastructure oversight and closer technology planning for more complex environments.
Minimum 25 users or a scoped quote
Builds on Professional, with
The onsite visit and review frequencies above replace those in Professional.
A closer view of your infrastructure and priorities.
Discuss EnterpriseKnow what you are agreeing to
A managed service works best when everyone understands what is covered, who owns each responsibility and how support is delivered.
See how we workBefore you decide
Have a specific environment or requirement in mind? Bring it to the conversation.
Talk to COMPUREPStart with your team size, the systems you use and how much ongoing involvement you need. Essential provides a support and maintenance foundation. Professional adds broader administration and scheduled onsite visits. Enterprise adds infrastructure oversight and a more frequent review schedule. We confirm the fit and service scope in your proposal.
No. Continuous monitoring and alerting apply to the endpoints or infrastructure listed in the plan. Essential includes a business-hours service desk, which carries through to the other plans. Support hours, escalation arrangements and response expectations are confirmed in the proposal. Monitoring does not guarantee a resolution time.
Enterprise includes four scheduled onsite visits per month in total. This replaces the two visits in Professional. Its monthly vCIO review also replaces the quarterly review schedule. The visit arrangements and covered locations are confirmed in your proposal.
A virtual Chief Information Officer review is a scheduled conversation about your technology, business priorities and upcoming decisions. Professional includes a quarterly vCIO and business review. Enterprise includes a monthly review and technology roadmap.
Licences, hardware and project work are separate from these managed IT plans. Administration of a product does not include its licence. Tell us what you already have and what you need so that the proposal can distinguish ongoing support, licensing and any project work.
We agree the environment, users, responsibilities and service scope in a proposal. These plans have a 12-month agreement and onboarding applies. Onboarding requirements and the transition into ongoing support are confirmed for your environment before you proceed.