Expertise behind every next step
Work with an engineer who combines diagnostic tools with your business context, checks the recommendations and explains your options in plain language.
COMPUREP Remote IT Assistance
Expert IT help.
Within reach.
Keep your business moving with practical help from a COMPUREP engineer. From the office, home or another location, start with the issue you need us to work through.
Email first. We confirm availability, the work and the applicable rate before support starts.
A connection with a clear purpose
- 01 · Your requestTell us what needs attention
Your business issue sets the starting point.
- 02 · Your devicePrepare for agreed access
A compatible device and internet connection.
- 03 · Our engineerWork through the issue
Practical assistance within the agreed scope.
- 04 · Your follow-upA clearer next step
Connection report: planned.
Human-Led, AI-Accelerated
More than a remote connection.
COMPUREP invests in remote-support tools and engineer-led diagnostics to help you get back to work. Where agreed, AI-assisted analysis helps identify relevant signals while your engineer reviews the findings and explains the next step.
Support across locations
Request help in South Africa or abroad, subject to connectivity, device compatibility, permissions and engineer availability.
A more focused investigation
Agreed diagnostic checks help narrow down email, Microsoft 365 and desktop issues, so support time focuses on the likely cause and the work needed to address it.
Data sovereignty & confidentiality. AI-assisted client work is scoped around approved enterprise environments, access controls and agreed POPIA responsibilities. Confidential client data, credentials and network configurations must stay out of public AI tools. Our service safeguards.
From a request to a way forward
Four straightforward steps.
Downloading the tool prepares your device. Your support request starts the conversation with our team.
Log your request
Email our support team with the issue, the affected device or application, and the impact on your work. New and existing clients are welcome.
Prepare the tool
Our branded TeamViewer Host tool supports ongoing assistance. The team guides installation, operating-system permissions and approved access for a compatible device.
Authorise the support
Agree the work, rate and access with your engineer before support begins. We connect using the agreed permissions and work through the issue with you.
Get a clear follow-up
Review the work completed, any remaining issue and the recommended next steps. Further work or an onsite visit may need a separate arrangement.
Encrypted connections. Agreed access. Remote sessions use TeamViewer’s encrypted connections. Keep your device online and have an authorised person available. Do not include passwords, verification codes or sensitive client information in your request.
Clear about the cost
The tool and the time are separate.
Access to the tool currently has no separate subscription charge. Engineer work is paid support, billed under the rate or plan agreed with you.
The remote-support tool
Free to access today.
Our branded TeamViewer Host tool is designed for ongoing remote support. Installation and access settings need your authorisation. Tool access does not include free engineer time or book an appointment.
Download TeamViewer Host (opens in a new tab)Remote engineer time
R 450,00 excl. VAT
R 517,50 incl. VAT per 30-minute block
Equivalent to R 900,00 excl. VAT per hour, billed in 30-minute blocks.
Standard rate. Existing client rates or included plan allowances may differ.
We confirm the work, billing terms and how blocks apply before assistance begins. This standard rate covers ordinary business-hours user, desktop and application support. Onsite, after-hours, advanced engineering and projects are agreed separately.
Pay as you need
Request help with a specific issue and agree the support time.
Request assistancePrepaid hours
Enquire about a block of hours, with scope and terms confirmed in your proposal.
Discuss a block of hoursManaged IT
Explore a wider support relationship with responsibilities and service coverage agreed.
Explore managed IT plansA clearer record of support
Connection reports.
We are preparing an on-request report for individual support connections, to make it easier to understand the assistance provided. This reporting option is planned and is not yet available.
A connection report is a summary, not a screen or session recording. Connection duration is reviewed alongside the work performed and is not automatically the billable time.
- Single-connection reportPlanned
An individual report on request is being prepared.
- Download from Client PortalPlanned
A future way to access the report yourself.
- Monthly invoice attachmentPlanned
Automatic report attachments are not available yet.
Before we connect
A few useful answers.
Clear expectations help us start with the right setup.
Is the remote-support tool free?
There is currently no separate tool subscription charge to access the COMPUREP branded remote-support tool. Engineer time is a paid service, subject to your agreed rate or support plan. Any future change to the tool subscription will be communicated with its price and terms before you decide whether to continue.
Should I contact COMPUREP before downloading?
Start by emailing support@compurep.co.za so we can understand the issue and arrange assistance. Downloading or installing TeamViewer Host does not log a support request, book an engineer or start a support session. The tool’s Help me option, where enabled, does not replace contacting our service desk or guarantee an immediate response.
How does billing in 30-minute blocks work?
The standard remote engineer rate is R 450,00 excluding VAT (R 517,50 including VAT) per 30-minute block. We confirm the expected work, how blocks apply and your agreement before starting. Existing client rates or included plan allowances may differ. Extra time and any separate work should be agreed with your engineer.
How is access to my device agreed?
We agree the support purpose and access with an authorised person before connecting. Installing the tool does not itself authorise unattended access; ongoing access requires a separate agreement and appropriate configuration. Close private documents and follow your organisation’s IT policy. Never send passwords or verification codes in a support email.
Can every IT problem be resolved remotely?
Remote assistance can help diagnose and address many application, account and device issues. Hardware faults, lost connectivity, restricted permissions or other technical limits may require an onsite visit or a different specialist. A remote session does not guarantee a fix or a resolution time.
Can you help outside South Africa?
We can arrange remote assistance for businesses in other locations where the device, connection and access permissions allow it. A stable internet connection, compatible device and available engineer are required. We agree scheduling across time zones; this service does not imply a 24/7 service desk.
Will I receive a connection report?
We are preparing an on-request report for individual support connections. This is planned, not currently offered as an available report. The intended report is a connection summary, not a screen or session recording. Portal downloads and automatic attachment to monthly invoices are also planned features.
Start with your support request
Tell us what needs to work better.
New or existing client, our support team will help identify the next step.