COMPUREP Proactive IT Care

See more.
Act sooner.
Keep work moving.

Device monitoring, planned updates and care led by COMPUREP engineers. We review the signals, agree priorities and give your people a clear route to support.

Discuss your IT care plan Compare the tiers

Our Intelligent Endpoint Platform combines Atera RMM and PSA capabilities with COMPUREP oversight. Human-Led, AI-Accelerated.

A continuous care cycle

01Observe
Device health and performance
02Prioritise
Engineer-reviewed findings
03Maintain
Approved updates and actions
04Review
Clear reports and next steps

For your agreed Windows, Mac, server and network environment. Features and coverage are confirmed during onboarding.

Move from reacting to planning

An earlier conversation.
A better next step.

A slow laptop, a full server disk or an overdue update should lead to a useful action. We connect device signals with engineer oversight, agreed maintenance and accountable follow-through.

Reactive support

The interruption starts the work.

An issue affects your team, someone asks for help and diagnosis begins. On-demand assistance remains available when you need it.

Issue → Request → Investigate

Proactive care

Give warning signs an owner.

Agreed monitoring surfaces concerns for review. Our engineers prioritise the findings and schedule appropriate action with your business.

Signal → Review → Planned action

RMM: look after the devices: Remote Monitoring & Management connects health signals, updates and approved maintenance.
PSA: organise the service: Professional Services Automation connects requests, work records and service follow-through.

Data sovereignty & confidentiality. AI-assisted client work is scoped around approved enterprise environments, access controls and agreed POPIA responsibilities. Confidential client data, credentials and network configurations must stay out of public AI tools. Our service safeguards.

Visibility. Maintenance. Follow-through.

From a device signal to a useful next step.

Remote monitoring and management brings the device view together. Service desk workflows give the work an owner. COMPUREP connects both to the way your business operates.

Device visibility

Know what needs attention.

Review inventory, CPU, memory, disk, event and service signals; check warranty details against available records. Telemetry varies by device and OS; SMART health checks apply to supported Windows devices.

Human-Led, AI-Accelerated

Turn signals into considered action.

Where approved tools support it, AI-assisted investigation helps engineers review trends and prioritise next steps. People validate findings and recommendations.

Planned patching

Make updates part of the plan.

Agree update policies and maintenance windows for supported operating systems and applications, including restart and exception handling.

Software deployment

Roll out approved changes consistently.

Deploy approved software and reviewed PowerShell or shell scripts to supported devices, with staged checks and a recovery approach suited to the change.

Scheduled maintenance

Give routine care a regular place.

Schedule approved cleanups, service checks and repeatable maintenance, with the work, maintenance windows and recovery steps agreed in advance.

Connected service desk

Keep requests and ownership clear.

Give staff an agreed way to request help, keep work records together and route issues to the people responsible for the next step.

Useful service reporting

See the next business decision.

Bring device health, work completed and improvement priorities together in a monthly health report, with the format, delivery channel and review responsibilities agreed.

Support across locations

Keep your people connected to help.

Arrange assistance wherever your team works, with stable internet, supported devices and authorised access. We agree service hours and scheduling across time zones.

Three levels of involvement

Start with what your business needs.

Choose a support foundation, proactive device care or a wider working relationship. Your proposal confirms the people, devices and work covered.

Start with a clear support route

Foundation

Connect approved devices to COMPUREP and make it easier for your people to ask for help.

Complimentary for eligible active clients

Proactive monitoring and maintenance are not included. Engineer time is separate, billed in agreed 30-minute blocks or covered by your existing support arrangement.

Company-assigned agent setup for approved, supported devices.
Basic device inventory and an agreed remote-access route.
Windows Helpdesk entry point where configured; email and portal support for Mac users.
On-demand assistance, with access and chargeable work agreed first.

Occasional support with a consistent starting point.

Arrange your setup

Give maintenance a routine

Proactive IT Care

Add ongoing device oversight and approved maintenance to help surface issues that need attention.

Monthly subscription per endpoint

Quoted for the devices, policies and reporting in scope. Engineer support allowances are agreed separately.

Automated monitoring and alert thresholds for supported telemetry.
Scheduled operating-system and supported application patching.
Approved scripts, software deployment and maintenance routines.
Monthly device-health reporting and engineer-reviewed priorities, with format and delivery channel agreed.

Businesses that want visibility and planned device care.

Scope your endpoints

Share the work with our team

Managed / Co-Managed

Combine proactive endpoint care with defined support capacity, whether we run your IT or work alongside your team.

A tailored service plan

Discuss 10, 20 or 50-hour support blocks, or another agreed allowance. Validity, rollover, exclusions and any additional work are confirmed in the proposal.

Proactive IT Care with named device and service responsibilities.
Agreed support hours, escalation routes and change approvals.
Tailored support allowances and clear ownership with your internal IT team.
Service reviews, improvement priorities and reporting matched to your agreement.

Teams that need additional capacity or wider IT ownership.

Discuss a support plan

Already have a COMPUREP managed plan? We check what is included before proposing any platform or support charge. These tiers do not replace your existing agreement.

Compare the scope at a glance

Foundation, Proactive IT Care and Managed or Co-Managed scope
Your requirement	Foundation	Proactive IT Care	Managed / Co-Managed
Device visibility	Basic inventory	Inventory and agreed telemetry	Shared oversight of the agreed estate
Proactive maintenance	Not included	Approved patching and maintenance policies	Proactive IT Care plus agreed operational ownership
Engineer support	Agreed 30-minute blocks or existing cover	Separately agreed support allowance	Tailored support blocks or service allowance
Reporting and reviews	Support records within the agreed arrangement	Monthly device-health reporting in the agreed format	Service reporting and improvement reviews
Commercial basis	Complimentary foundation for eligible active clients	Monthly per-endpoint quotation	A scoped managed or co-managed proposal

Monitoring and response are different

24/7 automated monitoring applies where configured and supported. Engineer response follows your agreed service hours and escalation arrangements; it does not mean a 24/7 staffed service desk.

Match the tools to the device

Features vary across supported Windows PCs, Macs and servers. The branded Helpdesk tray agent is for Windows workstations where enabled for the signed-in user. Mac users contact us by email or the existing support portal. Network monitoring is scoped separately.

How it works

The right setup.
From the start.

We bring the service into your environment with clear ownership, approved access and a plan your team understands.

01
Agree the estate and the outcome
Review your devices, existing agreements and priorities. Confirm the tier, service hours, access approvals and responsibilities before onboarding.
02
Prepare the right company setup
COMPUREP arranges the company-specific agent and approved installation route. We check device compatibility, permissions and initial settings with you.
03
Operate, review and improve
Apply the agreed monitoring and maintenance scope, review findings with an engineer and track the next priorities through your service arrangement.

Existing client? Arrange your agent Need an ad-hoc remote session?

Monthly Infrastructure Health & Connection Reports

See the condition.
Understand the priority.

A useful report connects the device estate to business decisions: what needs attention, what maintenance was completed and what your engineer recommends next.

Device inventory and agreed health indicators.
Patch status, exceptions and maintenance activity.
Recorded support connections and service context.
Engineer-reviewed priorities for the month ahead.

The preview uses fictional figures. Report contents and delivery are agreed with each client. Portal downloads and automatic invoice attachments on the first of each month are planned enhancements.

Discuss your reporting needs

COMPUREP / SERVICE INSIGHT

Infrastructure health overview

A fictional fleet. An example of useful priorities.

Illustrative sample

Devices in this example: 26; 20 Windows PCs, 4 Macs, 2 servers
Patch checks reviewed: 23 / 26; 3 awaiting their agreed window
Attention items: 02; Capacity and a patch exception
Next review: Planned; With the responsible IT contact

Capacity trend

Storage use is increasing.

Review suggested

Fictional device DEMO-WS-014 · disk space used

Review 0162%
Review 0268%
Review 0374%
Review 0482%

Dashed marker: an illustrative 80% review threshold.

Support activity

An example connection record

Fictional record

Device: DEMO-WS-014
Reason: Application assistance
Connected time: 18 minutes
Work note: Follow-up check agreed

Connection duration is not automatically billable engineer time. Work performed, support cover and any charge are reviewed separately.

Example next action

Review storage needs with the device owner, agree any cleanup or upgrade, and check the result at the next planned review.

Illustrative sample only. All figures, device references and records are fictional, not current telemetry. Reporting content, availability and cadence are confirmed in your service agreement. This preview does not provide access to client reports or promise automatic invoice attachments.

Clear expectations

Before we connect.

Your devices and service agreement determine the right level of care. Here are the details worth knowing.

Explore our wider Managed IT Plans

Which devices can COMPUREP manage?

We scope supported Windows PCs, Macs and physical or virtual servers during onboarding. Monitoring features vary by operating system, hardware and permissions. Network equipment can be included through an agreed monitoring setup; it does not use the same agent or offer the same controls as a workstation.

Can the platform predict every hardware failure?

No. Performance trends and supported health indicators can reveal early warning signs, such as shrinking disk capacity or sustained resource pressure. Our engineers investigate and recommend action. AI-assisted diagnostics support that judgement; they cannot guarantee advance detection of a hardware failure or replace physical inspection.

Does 24/7 monitoring include 24/7 engineer support?

Automated monitoring can operate around the clock on connected, enrolled devices. Human response, escalation and support hours follow your service agreement. Monitoring is not a promise of an immediate response or a guaranteed resolution time.

Will maintenance interrupt my staff?

We agree maintenance windows, update policies and restart arrangements with you. Some patches and applications require a restart or user action. Deployment and maintenance changes are scoped and tested as appropriate for your environment, with exceptions reviewed by an engineer.

What is included in the complimentary Foundation?

Eligible active clients can receive the agreed company-assigned agent setup, basic device visibility and a consistent route to request support. Engineer time is billed in agreed 30-minute intervals or covered by your existing support arrangement. Ongoing proactive maintenance is part of a separately scoped subscription or managed agreement.

How do staff use the Helpdesk entry point?

On supported Windows workstations, the branded Helpdesk tray entry can be enabled for the signed-in user to submit a request and an appropriate screenshot. Mac users can email support@compurep.co.za or use their configured service portal. We confirm and demonstrate the available route during onboarding.

Where will we receive monthly reports?

Your proposal confirms the monthly health-report contents, recipients and delivery channel. Self-service downloads of branded reports, custom rate cards and automatic report attachments to invoices on the first of each month are planned portal enhancements. They are not available from this public website yet.

Can we download a generic RMM installer here?

COMPUREP first confirms the authorised organisation, device platform and company assignment. We then arrange the appropriate installer so that devices enter the correct client environment. For an agreed ad-hoc support session, the separate COMPUREP-branded TeamViewer Host is available through Remote IT Assistance. Downloading it does not enrol a device into an RMM subscription.

Start with your environment

Bring your devices.
Bring your priorities.

Tell us what your team relies on and where you need more visibility or support. We will shape a practical service around it.

Discuss your IT care plan

We confirm the scope, any assessment fee and the next available appointment with you.

Talk to the COMPUREP team